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Train your chatbot on your own documents: PDF, Word, CSV and more
Upload your files and the AI agent answers from them, citing the document behind every answer. Here is how the knowledge base works and how to get the best answers.
A chatbot is only as good as what it knows. OA Connect's knowledge base lets you teach the agent about your business in minutes, using files you already have.
Supported files
Upload PDF, Word, plain text, Markdown, CSV or HTML files. The platform reads them, splits them into searchable passages and keeps the original so you can check it later.
Answers with sources
When a visitor asks a question, the agent finds the most relevant passages and answers from them. It also shows which document each answer came from, so you can see at a glance where an answer originated and fix the source if it is wrong.
Tips for better answers
- One topic per document. A short pricing sheet beats a 200-page brochure.
- Write the way customers ask. Put real questions and plain answers in an FAQ file.
- State numbers clearly. Prices, opening hours and policies should appear in full sentences.
- Keep it fresh. Replace a document when something changes and the agent uses the new version.
See what is being asked
The analytics page shows your most-used documents and the questions customers ask most, so you know what to add next.
Try it on your own website
Want to see OA Connect on your own content? Get your demo site in 24 hours: share your website and we build a chatbot trained on it, free.