Privacy

Your chats are used to help you, nothing else.

This page explains, in plain words, what happens to a conversation with an assistant powered by OAConnect, and what you can ask us to do about it.

Last updated: October 2026 · This is a general explanation, not legal advice.

Who is who

The business and us

The business you are chatting with

You open the chat on a business's website. That business decides why it collects your information and what it does with it. It is the main contact for questions about your information.

OptimalAgents.ai (OAConnect)

We provide the chat tool and look after the servers on the business's behalf. We use chat information only to run the service for that business, and we do not sell it or use it for advertising.

What we collect

What is saved when you chat

What you typeYour messages and the assistant's replies.
Details you choose to shareSuch as your name, email address or phone number if you give them, so the business can follow up.
Files you attachPhotos, documents or videos, if the business allows attachments.
Which link brought you hereWhen a business embeds the chat, we note the web page, and the site or campaign link that sent you there, so the business can see which marketing works.
Basic technical detailsThe web page you were on and your browser type, to keep the service working and secure.

Please don't share health information, bank or card numbers, or government ID numbers in the chat. The assistant cannot protect those the way a secure form can.

On oaconnect pages

Cookies and visit statistics

On our own website and app we count visits to learn how people find OA Connect. If you click Accept on the cookie notice we set one first-party cookie (oa_vid, 12 months) and record the pages you view, the link or campaign (UTM tags) and site that brought you here, your approximate country, and device and browser type. If you sign up, we connect those earlier visits to your account so we can see which marketing led to it. If you click Decline, or your browser sends Do Not Track or Global Privacy Control, we set no cookie and keep only an anonymous page count that can't be linked to you. We store no raw IP address for this, sell no data, and show no ads. You can change your choice any time with your browser's site data settings, or by emailing us.

Why we use it

The reasons

To answer youSo the assistant can reply, give quotes, check bookings and remember what you said earlier in the chat.
To help the business follow upIf you leave contact details or ask for a call, the business can reach you.
To keep the service safe and workingSpotting abuse, fixing problems, and letting the business's team review conversations.
To send offers, only if you say yesMarketing messages need your separate permission. The business can't assume it from a chat.

Who sees it

The people and services involved

Who	Why	Where
The business and its team	To read chats and follow up	Their dashboard
OptimalAgents.ai	Runs the chat tool	Servers in the business's country; Canada for Canadian businesses
Our hosting provider	Stores the data on servers	The same country as the business's servers
Google (Gemini AI)	Writes the assistant's replies from your message	Google's systems, which may be outside Canada
Tools the business turns on	Maps for a route, a calendar or video-call tool for a meeting, a CRM for leads	Run by those providers, under the business's own accounts

We do not sell personal information, and we do not share it for advertising. Google's paid service states that it doesn't use customer prompts to train its models.

How long

How long chats are kept

Right now, chat records are kept for as long as the business uses the service, or until a deletion is requested. Automatic time limits that each business can set are being added.

In progress: automatic retention periods

Your choices

What you can ask for

See what we hold about youAsk for a copy of your chat information.
Correct itTell us if something is wrong.
Delete itAsk us to delete your chats, contact details and files. Email us from the address you used in the chat, or tell the business directly. We reply within 30 days.
Say no to marketingWithdraw your permission at any time, and use the unsubscribe link in any message.
ComplainYou may contact the Office of the Privacy Commissioner of Canada, or the Commission d'accès à l'information du Québec, or your state's attorney general in the United States.

Available now

Deletion, access and correction by email request.

In progress

A "Delete my data" button inside the chat, a clear notice and "I agree" step before the chat starts, and a separate marketing tick box that is never pre-ticked.

Children: the assistants are meant for adults and people 13 and over. We don't knowingly collect children's information.

Privacy requests and questions

Write to us from the email address you used in the chat. Tell us the website you chatted on and what you'd like us to do.

info@optimalagents.ai