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Live inbox and human handover: AI first, people when it matters
When a visitor asks for a person or raises a refund, complaint or security concern, your team sees the chat live, takes over and can hand it back to the AI.
The best chatbot knows when to stop talking. OA Connect's live inbox gives your team a shared place to step into any conversation.
When a chat is handed over
The agent hands over automatically when a visitor:
- asks for a person,
- raises a refund, a complaint or a security concern,
- or reaches something the agent cannot answer.
What your team gets
- A shared live inbox of conversations that need a person.
- Typing indicators and unread counts, so nobody misses a message.
- The full conversation so far, so the visitor never repeats themselves.
- A way to hand the chat back to the AI once the issue is solved.
Roles keep it organised
Invite people as Owner, Admin, Manager, Human agent or Viewer, so agents answer chats and viewers can only read.
Why this matters
Generic live chat widgets only pass messages to your staff. OA Connect answers customers itself and uses people only where they add the most value, which means shorter queues and happier visitors.
Try it on your own website
Want to see OA Connect on your own content? Get your demo site in 24 hours: share your website and we build a chatbot trained on it, free.